Housing Services partners with community-based homeless and housing service providers to implement Housing Community Supports. Funded through California Advancing and Innovating Medi-Cal (CalAIM), Housing Community Supports provides services to over 1,800 of Alameda County’s most vulnerable homeless and formerly homeless households and aims to serve over 3,500 households by 2023. Services include:

• Housing Transition Navigation services, to assist consumers with obtaining housing;
• Housing Deposits, to assist with one-time services and modifications necessary to enable a person to establish a basic household; and
• Housing Tenancy and Sustaining Services, to assist in maintaining safe and stable tenancy once housing is secured.

Resources for Housing Services Providers

Tenancy Sustaining Services (TSS) Resources

Recorded training and office hours

• Training Recording: Best Practices in Documentation Part 2 (for Supervisors): TSS Extensions – April 21, 2023
  • Training Slides: Best Practices in Documentation Part 2 (for Supervisors): TSS Extensions – April 21, 2023
• Training Recording: Best Practices in Documentation: TSS Extensions – March 14, 2023
  • Training Slides: Best Practices in Documentation: TSS Extensions – March 14, 2023
• Implementation Learning Collaborative meeting recording – November 1, 2022
  • Meeting Slides: TSS Checklist Guidelines – November 2022 Implementation Learning Collaborative meeting
  • Meeting Slides: Background/Overview – November 2022 Implementation Learning Collaborative meeting
• TSS Evaluation Checklist Office Hours recording – November 8, 2022

Template and Examples

• TSS Evaluation Checklist – Template
• TSS Evaluation Checklist – Example

Guidelines, FAQ, and Job Aids

• Documenting Goals in TSS Evaluations: Language Tips
• TSS Evaluation Checklist How-To – Revised
• TSS Evaluation -Checklist FAQs
• TSS Evaluation – Contractor Reimbursement Policy
• HCS HMIS Job Aid-Uploading Housing Support Plans

Enhanced Care Management (ECM)

Referral forms for clients enrolled in Alameda Alliance for Health

• Alameda Alliance ECM Approval Request Form – Adults
• Alameda Alliance ECM Approval Request Form – Children and Youth

Resources to Support Clients to Get and Retain Medi-Cal – NEW!

• Steps to Help Clients Get and Retain Medi-Cal v2
• Helping Clients Get and Retain Medi-Cal
• Training Slides: Helping Clients Get and Retain Medi-Cal — February 27, 2023
• Training Recording: Helping Clients Get and Retain Medi-Cal — February 27, 2023
• FAQs: Helping Clients Get and Retain Medi-Cal
• Alameda County Social Services Agency Medi-Cal Renewal Flyer – English — March 30, 2023
  • Simplified Chinese
  • Traditional Chinese
  • Vietnamese
  • Khmer
  • Farsi
  • Spanish
  • Tagalog

Onboarding and Reference Materials

• HCS Overview for Individuals
• Housing Community Supports Provider Manual v3
• Training Slides: Best Practices in Providing HN and TSS Services – July 2023
• Training Recording: Best Practices in Providing HN and TSS Services – July 2023
• Training Resource Guide: Health Literacy for Housing Community Support Providers
• Training Recording: Health Literacy for Housing Community Support Providers

Other Housing Community Supports Resources

• Alameda Alliance for Health Referral Forms
• Alameda Alliance for Health (AAH) Authorization Letters: Guidance for Providers
• HCS Graduation – Client Notification Letter Template
• Housing Support Plan Template v2
• Emergency Housing Vouchers- Public Housing Authority Recertification Guide
• Additional Resources for HCS Providers and Consumers v5