Save Lives, Get Someone Housed, and Improve the Efficiency of Care Coordination
Alameda County’s Whole Person Care Pilot launched a Community Health Record (CHR) powered by a Social Health Information Exchange (SHIE) in September 2019. The CHR draws from the SHIE to show providers a more complete and timely whole-person view of a consumer’s utilization, diagnosis, and Care Team that consist of all the other providers who share a consumer, including medical and mental health care, crisis response, substance use, housing, social services, legal services, and informal support networks.
Why CHR?
By bringing together the data from many organizations, AC Care Connect displayed a more connected view across sectors to accelerate care delivery. This leap in connectivity moves Alameda County beyond the previously fragmented picture of a client’s care and allows for opportunities to accelerate problem solving through shared care planning and communications.
The system included state-of-the-art data security and only authorized users at organizations— those that have established consumer or provider status or treating relationships—have the ability to see or retrieve client information. Organizations are mapped to the appropriate policies, federal and state regulations, consumer consent, and “user roles” to ensure an additional layer of security to limit access to the consumer record.
Providers had access to information in one place with one set of rules in a secure shared record. Consumers benefited from their providers working together to connect critical services.